How to Choose a Heat Pump Installer
Air source heat pumps (ASHPs) are up to 300% more efficient than gas boilers, so it’s no wonder you are ready to take the leap into sustainable heating systems. After 2025, all new build residential properties will be fitted with heating alternatives such as heat pumps, but are there enough qualified heat pump installers in your area?
Choosing a heat pump installer is as important as selecting a heat pump, because incorrect installation can cause inefficiencies and even make you ineligible for funding via the Boiler Upgrade Scheme.
At Rollings Renewables, our team are MCS-certified heat pump installers in the West Midlands, providing expert advice and high quality heat pumps to homeowners, landlords and businesses throughout the Midlands and South West.
Why Choosing the Right Heat Pump Installer Matters
Heat pumps are precision-engineered instruments with many complex and integrated parts. Their installation is complex, and mistakes have consequences.
Selecting a heat pump installer with little to no experience could impact your system’s performance on a number of fronts. Improper valve fittings, faulty wiring or unsuitable positioning could lead to poor efficiency, higher heating bills, leaks, short-circuits or even frequent breakdowns and costly maintenance.
Heat pump funding is only redeemed after the pump has been correctly installed and fully commissioned, which means you could end up paying full price for a poor installation if Ofgem finds problems.
So, your choice of ASHP installer is important to getting all the benefits of a heat pump, as well as the financial help available.
Check for Accreditations and Certification
Look for MCS Accreditation
MCS stands for Microgeneration Certification Scheme. This is the organisation that certifies low-carbon technologies for energy and heating, as well as installers. They define and maintain quality standards and develop steps for improvement, making sure consumers can easily see whether they are choosing the right heat pump installer.
MCS also accredits heat pump and solar panel manufacturers to help you choose approved quality technology.
MCS certificates show that installers are trained to national quality standards, so a heat pump installer in the West Midlands is just as qualified as one in Gloucester.
RECC Approvals
Find out if your installer is signed up to the Renewable Energy Consumer Code (RECC). Members agree to abide by this code to provide high customer service standards throughout all contact, offering clear information, acceptable sales techniques and high installation standards for any renewable energy technologies.
Rollings Renewables’ Accreditation
Rollings Renewables is fully accredited by both MCS and RECC. Our installers undergo rigorous training to stay up to date with emerging technologies and will always follow the consumer code set out by RECC. We’re also Safe Contractor Approved and accredited by Worcester Bosch for heat pump installations.
We can assess your property, recommend heat pump systems and apply for government heat pump funding on your behalf.
Ask:
– Are you MCS Certified?
– What other accreditations do you hold for heat pump installation?
Check Their Experience and Expertise
An installer who is fresh from their first training day and one who’s been working with heat pumps for years will have very different approaches. In every installation, there is something to learn, so experience is a big part of how to choose a heat pump installer.
Many installers offer case studies or examples on their websites, or they can send evidence of previous installations on request.
The make of your chosen technology is also important, as there are slight differences between brands. Check whether your installer has trained for and worked with the pump you’ve chosen to be certain they are the right person for the job.
Ask:
– How long have you been installing heat pumps?
– Have you worked with this system before?
– Do you have a heat pump showroom we can view in person?
– Do you offer a heat survey and installation plan?
– Can you apply for the Boiler Upgrade Scheme on our behalf?
Reviews and Customer Feedback
Look for reviews and referrals to help you narrow down your options. Don’t just use the testimonials on the installer’s website: accredited installers often have easily verifiable reviews online.
You can check Trustpilot, Checkatrade and Google reviews to see what previous customers say before choosing your heat pump installation firm. This can help highlight any serious issues which may not show up in case studies or be picked up by accreditations.
Ask:
– Do you have customer references or testimonials?
– Do you have any case studies?
– What is your customer support like?
Rollings Renewables: A Trusted Family Business
Rollings Renewables is a highly trusted heat pump installation firm. We’re a family-run business, started by an independent electrical engineer to support homeowners, businesses and developers with reliable renewable energy solutions.
– MCS-Certified
– RECC members
– Worcester Bosch Accredited Installers
– Safe Contractor Accredited
– 170+ 5-Star Reviews
We hope this guide helps you understand how to choose a heat pump installer, with the right questions to ask and places to look. Now you have the confidence to dig deeper into installers’ experience, certifications and customer feedback, so you’re one step closer to having your heat pump professionally installed.
You can ask all of this and more during your free consultation with Rollings Renewables to see whether we’re right for you.
// CASE STUDIES & NEWS
